The attorney general's agreement also includes protections for students. The NYC DOE is requiring students and teachers to use a DOE-licensed version of the program, which includes certain protections, such as only allowing teachers to share screens or invite students to sessions. Users were able to join conversations with the click of a link, for example, which worked fine when they were shared mainly with coworkers, but less so when they were used to invite large groups of strangers to chats. Some of the abuse resulted from open features that Zoom had in place to aid its rapid growth. This even happened to the Connecticut attorney general, who opened his own probe into the company, working with attorneys general in New York and Florida.Ī representative for Connecticut Attorney General William Tong said the office's probe into Zoom is still ongoing. In addition to the probe led by Tong, Zoom still faces an investor lawsuit that claims the company failed to tell shareholders about privacy and security issues with its platform. Zoom users began experiencing 'zoombombing,' where their conversations were infiltrated by unwanted guests, sometimes sharing profanities and explicit remarks. As new users flocked to Zoom, the enterprise tool began to see the type of abuse common on consumer platforms. The inquiry came as more and more people, including New York City students and teachers, were logging onto the platform to work remotely during the pandemic.

James' office had been looking into Zoom's security measures for more than a month, according to a press release.

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